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Refund Policy

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Refund Policy

At AlKindy.ai, a part of Nu10 Technologies India Pvt. Ltd., we are deeply committed to ensuring that our users and customers have a seamless, satisfactory experience with our AI-powered learning tools, courses, and digital products. We believe in full transparency and clear communication regarding our policies, including refunds and cancellations. This page provides a comprehensive explanation of our refund terms and procedures.

1. Overview

Our goal is to create value through every course, product, and service we provide. However, we understand that there may be cases where a refund is necessary. The following terms apply to all transactions made via https://alkindy.ai/, including but not limited to one-time purchases, subscriptions, live workshops, downloadable products, and digital content.
  • Refunds are only granted under specific conditions outlined below.
  • Our support team will review each case individually to ensure fairness.
  • All refund decisions made by AlKindy.ai are final after a second-level review.

2. Refund Eligibility

Refunds may be issued only under the following circumstances:
  • You requested a refund within 7 days of your original purchase date.
  • You have accessed less than 20% of the course or program content.
  • The product or service delivered was significantly different from what was described.
  • You were charged more than once for the same item due to a technical or billing error.
  • You encountered persistent technical issues that our support team could not resolve.
Each refund request must be backed by proof of issue, such as screenshots or email threads with our support team.

3. Non-Refundable Items

Some items and services are non-refundable due to their digital nature or due to time-sensitive access:
  • Accessed or downloaded AI tools and resources.
  • Completed or missed live coaching or consulting sessions.
  • Customized learning paths or tailored AI solutions.
  • Digital products received through promotional offers or bundles.
  • Event or webinar registrations where attendance was optional or missed.
Please review all product descriptions carefully before purchasing.

4. How to Request a Refund

If you believe you qualify for a refund, please follow the steps below:
  • Email us at contact@alkindy.ai with the subject line: “Refund Request – [Your Order ID]”.
  • Provide full details, including your name, order number, date of purchase, and reason for your request.
  • If applicable, attach screenshots or supporting documents that validate your claim.
We will acknowledge your request within 48 hours and initiate an internal review. The review process may take up to 5-7 business days. Once a decision has been made, you will be notified via email.

5. Subscription Cancellation and Renewal

AlKindy offers subscription-based products and services that renew either monthly or annually. Here’s what you should know:
  • You can cancel your subscription anytime from your account settings to avoid future charges.
  • No refunds will be issued for any unused time in your current billing cycle once a subscription is active.
  • Post-cancellation, you will retain access to the content until the end of the billing period.
Important: Forgetting to cancel your subscription does not make you eligible for a refund.

6. Duplicate Payments or Overcharges

If you were accidentally charged twice for the same service or product, please notify us immediately. We will verify the duplicate payment and process a full refund for the excess amount within 3-5 business days.

7. Payment Disputes and Chargebacks

If a chargeback is initiated without prior contact with our support team:
  • We reserve the right to disable your account permanently.
  • We will dispute the chargeback and provide necessary evidence to the payment processor.
  • Legal action may be taken if fraudulent behavior is identified.
We encourage you to resolve any concerns with us directly before contacting your bank.

8. Exceptions and Special Cases

In some exceptional cases, partial refunds may be considered even outside the 7-day window, such as:
  • Unexpected technical outages or prolonged service interruptions.
  • Duplicate course purchases under different accounts.
  • Serious medical emergencies (proof required).
These cases are reviewed by our escalation team on a case-by-case basis and are not guaranteed.

9. Policy Updates

AlKindy reserves the right to update or modify this refund policy at any time. Changes become effective immediately upon posting to this page. It is the user’s responsibility to review this page regularly to stay informed.

10. Contact Information

If you have questions, refund requests, or need assistance, feel free to reach out to us via the following contact details: Last Updated: July 8, 2025