AI in Customer Experience & Support
Deliver faster, smarter, and more personalized support across every touchpoint with AI-powered tools.
- 2-day focused workshop (In-person)
- Learning material curated from AI projects, global case-studies
₹1999 ₹1499/-
Who Should Enroll
CX Managers & Leads
Master AI-driven sentiment analysis, customer journey mapping, and service optimization tools.
Customer Support Executives
Learn to resolve queries faster using AI chatbots, knowledge bases, and virtual assistants.
Call Center & Back Office Managers
Upskill your workforce with AI call analytics, predictive routing, and smart dashboards.
Digital Transformation Officers
Explore how to integrate AI into omni-channel CX strategies to improve loyalty and retention.
What You'll Learn
AI Chatbots & Virtual Assistants
Implement conversational AI for 24/7 support, reducing resolution time and agent workload.
Sentiment & Voice Analytics
Use AI to analyze tone, sentiment, and feedback to drive customer delight.
Ticket Prioritization with AI
Automate issue triaging and routing using intent recognition and historical data.
Customer Journey Intelligence
Map and optimize the customer experience across multiple channels with AI insights.
AI-Powered Self-Service
Design intelligent FAQs and help centers that learn and improve with usage.
Performance Dashboards & Automation
Track service KPIs and deploy AI-led automation to scale support operations efficiently.
Masterclass Structure
- 6:00 PM - 7:00 PM
AI Foundations and Basics
- What is AI, Machine Learning, and LLMs
- How AI models work and their capabilities
- AI ethics and responsible usage
- Q&A on AI fundamentals
- 7:00 PM - 8:00 PM
Prompting Techniques for AI
- What is AI, Machine Learning, and LLMs
- How AI models work and their capabilities
- AI ethics and responsible usage
- Q&A on AI fundamentals
- 6:00 PM - 6:40 PM
Image, Audio & Video Creation
- What is AI, Machine Learning, and LLMs
- How AI models work and their capabilities
- AI ethics and responsible usage
- 6:40 PM - 7:20 PM
Build Your Own AI App
- What is AI, Machine Learning, and LLMs
- How AI models work and their capabilities
- AI ethics and responsible usage
- Q&A on AI fundamentals
- 7:20 PM - 8:00 PM
Build Your Own Tech Stack
- What is AI, Machine Learning, and LLMs
- How AI models work and their capabilities
- AI ethics and responsible usage
- Q&A on AI fundamentals
Programme Highlights
2 Days Workshop (8 Hours)
In-person Training
100% Practical
No Pre-requisites, just the mindset to learn
Curated Tools
& state-of-the-art Workflows
Community
Access to learning community built by Al-Kindy.ai
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What Our Learners Say
It taught me more about the AI tools being used currently. The session was mainly highlighting the required skills to be good at prompt engineering.
Ruwaa Surrati
Jordan
I learned how powerful prompt engineering is — small changes in wording can make a big difference. AI tools can help build real products quickly, even without coding. The hands-on tasks helped me understand how to turn ideas into working solutions. I also discovered useful AI websites that can assist with writing, designing, automating tasks, and more.
Hind Al-Hihi
Dubai
A. New learning about the use of AI. B. For a non technical person like me it still gives hope that I can adapt well to the newly emerging technologies 3. Use of AI and it's understanding got better for me.
Dr. Lakshmi Pillai
India
Learnt about integrating and optimizing diverse AI tools to enhance performance outcomes
Priya Thanawalla
India
1.Got a clear understanding of AI fundamentals 2.Learned about various AI tools available for different technical and personal requirements 3.Understood practical applications of AI in real-world scenarios.
Girish N
India
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